Treating your pets
like they were our pets too…
Inspired by the profound contribution that pets make in the life of people and their own personal love for pets the Main family started the journey to form what is now called Eternal Paws LLC.
Eternal Paws believes that providing quality pet cremation with trust, dignity and respect is important in the continuation of pet care all the way from conception, puppyhood, adulthood, geriatric and afterlife care. We provide responsive service to veterinaries and pet families before, during, and after the life of your pet.
OUR MISSION:
To treat people, pets, and partners with respect, dignity and compassion
Eternal paws started as a small pet crematory in Spokane wa in 2012, but with roots in both Spokane and Quincy, the service area quickly branched out to serve that area and everything in between.
A wonderful brand new facility built in 2018 in Quincy, equipped Eternal Paws to serve the expanding territory that has been calling their name. Serving most of Eastern and Central Washington as well as some connections in Western Washington Eternal Paws has made a name for itself in the pet care industry. As the awareness of pet cremation as an option for pet owners has grown and the drive for veterinarians to partner with a business that can support their own business model and growth, this expansion was completed at the perfect time.
Susie Main
Owner & Manager, Eternal Paws
Susie Main is the owner and manager of Eternal Paws and has been part of the team since the very beginning in 2012. As a founding member, she’s helped shape the company’s mission of providing compassionate, judgment-free support to families navigating pet loss. What means the most to her is creating a calm, respectful space where each person feels empowered to honor their pet in their own way.
Susie’s deep care for animals has been a lifelong thread—from growing up around a small farm to now sharing her home with Molly, her joyful yellow lab, and two cats, Lilly and Puss N Boots. Each pet, past and present, holds a lasting place in her heart. Outside of work, she finds peace in nature, loves to travel, and cherishes time with her three sons and their growing families.
She believes grief is a reflection of love and encourages pet parents to give themselves grace through the process. Whether it’s a quiet walk, a phone call with a friend, or noticing a simple moment of beauty, Susie gently reminds others that joy and grief can coexist—and both deserve space to be felt.
Partnering with Veterinarians
Eternal Paws has a distinct reputation of service and partnership among veterinarian clinics. When the shift is made among an office to use Eternal Paws we do not disappoint. Pets and team members are treated well, systems are in place to insure a smooth process from start to finish, communication and accuracy is achieved. Veterinarians confidently select Eternal Paws as their pet crematory of choice and value our services. Choosing Eternal Paws as a partner sets one veterinarian apart form another on many levels. Such as a ID tracking system similar to what is used in human cremation services, this answers every pets owners deepest concern: Am I getting my own pets remains back, You can confidently assure them with a yes and show them the ID system we use. custom urns offered to their clients which assists pet owners in the healing process by creating something special. Our paper work and systems are easy to follow and simple offer accuracy. The remains are delivered in a classy discreet purple gift bag which creates a comfortable exchange when remains are picked up at ht office. We also provide materials that encourage clients to plan ahead which makes the end of life care a softer subject to handle for everyone involved.
Caring for Families
Pet cremation is often an expected need in the geriatric stages of a pets life, a solid plan made in advance for the care of that pet can assist in creating a peaceful passing to help you and your family start healing form a loss and out your pet at ease knowing that you are there by their side. Sadly, planning afterlife care can also be an unexpected obstacle to overcome at any stage of a pets life leaving pet families crushed carrying a heavy disheartened loss to grieve. When pets pass suddenly at young, middle or at an old age it can be bewildering. These examples are where eternal paws comes along side you and deliberately treats every single pet as if it were their own, with kindness, compassion and respect and is also extended to pet families.
Eternal Paws’ extended family, meaning the people who are the face and hands and operators of Eternal Paws whether they be the owners Brian and Susie Main, their young adult children Austin Cody and Mitchell who help with different aspects of the business or our partners who manage and serve different areas of Washington all have a requirement in order to be a part of our team and that is HEART and ACCURACY. To have loving pets be in the very root of their nature and to have such a profound appreciation for the connection between pets and their people that accuracy is of high regard that can not be dismissed.
Our staff are fully trained Pet Loss Bereavement Specialists.
